Defective Products

If you have received a product that you believe to be defective, please email info@skinsister.co.uk. Please include photographs if possible. Once returned and verified, our team will be happy to arrange a like-for-like replacement. Please note that the original proof of purchase is needed to process any returned item(s).

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Product has not delivered the desired/expected effect

Every patient must follow the product instructions. Skindora cannot be held accountable for product misuse, or for products used outside of the Skincare Professionals’ recommendations.

If you experience an adverse reaction to a product, you should immediately discontinue use and seek medical advice from your doctor. Skindora is available to provide guidance and recommend next steps for product use. Refunds and exchanges in this situation are not possible.

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Products ordered in error

If you have incorrectly purchased a product, please contact us as soon as possible at info@skinsister.co.uk.
If the product has not yet left our warehouse, we will endeavour to amend your order accordingly. However, if it has been dispatched, please contact us within 14 days of receipt to obtain a return reference and return form. You will need to complete this form and return it with the unopened product, in its original packaging, to the address specified at your cost.

Please note that we are unable to process the return if we do not have the correct paperwork upon receipt.